Full Refund: You can return your item(s) within 14 days from the day of purchase for a full refund.
Exchange or Store Credit: You can exchange your item(s) to select another item or claim store credit within 30 days from the day of purchase. To process a Refund or Exchange, simply just email us with your order number at: firstname.lastname@example.org and we will confirm the refund or exchange by providing the return address and further instructions.
The cost of postage is the sole responsibility of the customer, we highly recommend to send with tracking to guarantee your refund/exchange. Our team will process the refund/exchange/store credit within 24 hours from the day we receive your item(s). We also accept returns at our West London Lab/Showroom. The exchange policy together with the store credit to select another item(s), is only valid within 30 days from the day of purchase. The store credit has a one year expiry date from the day it is processed by our team. --- We can not guarantee that we will receive your returned item or that it will be in the state you sent it. Once your item is received and checked that it is in the original condition it was sent (including all original accessories, case, cloth, etc.) - the refund or exchange will be processed.
Any item received which is not in the condition originally sent and is determined by us that the value of the item has diminished by your handling - will not be accepted for a refund or exchange. At our discretion, if the item is not received in the same condition originally sent in - we will dispose of the item as we see fit or give you the option to return it to you.
For frames with custom or prescription lenses, if a refund is requested within the terms above - only the amount of the frame is able to be refunded. This is due to the lenses being made to order.