You can return your item(s) within 14 days from the day of purchase for a full refund, an exchange or store credit. The cost of postage is the sole responsibility of the customer.
Simply just email us at firstname.lastname@example.org and we will confirm the refund or exchange by providing the return address and further instructions. Our team will process the refund/exchange/store credit within 24 hours from the day we receive your item(s). We strongly advise that the shipping method that you should choose has some form of tracking.
The exchange policy together with the store credit to select another item(s), is only valid within 30 days from the day of purchase. The store credit has a one-year expiry date from the day it is processed by our team.
We can not guarantee that we will receive your returned item or that it will be in the state you sent it. Once your item is received and checked that it is in the original condition it was sent (including all original accessories, case, cloth, etc.) - the refund or exchange will be processed.
Any item received which is not in the condition originally sent and is determined by us that the value of the item has diminished by your handling - will not be accepted for a refund or exchange. At our discretion, if the item is not received in the same condition originally sent in - we will dispose of the item as we see fit or give you the option to return it to you.